Porto - Remote German Speaking Customer Advisor
Porto - Remote German Speaking Customer Advisor
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Job Description
Job Description: GermanSpeaking Customer Advisor (Remote Porto)
Position: GermanSpeaking Customer Advisor
Location: Remote Portugal (OnSite in Porto available if preferred)
Industry: Web Services
Language Requirements: Fluent German B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary career development opportunities and more.
Job Overview:
We are seeking a GermanSpeaking Customer Advisor to join our team remotely in Portugal. This role will involve providing topnotch customer support to our Germanspeaking clients and offering assistance for web services. While prior experience in customer service is beneficial it is not mandatory as full training will be provided.
Key Responsibilities:
- Customer Support: Offer exceptional customer service to Germanspeaking clients via phone email and live chat.
- Issue Resolution: Handle customer inquiries and resolve issues efficiently to ensure satisfaction.
- Product Knowledge: Stay updated on our companys products and services to provide accurate information and support.
- Order Management: Assist customers with placing updating and tracking orders.
- Technical Assistance: Provide basic technical support and help customers use our digital services (training provided).
- Collaboration: Work closely with crossfunctional teams to resolve issues and improve customer experience.
- Customer Feedback: Gather and share feedback to help enhance our services and products.
Work Schedule:
- Monday to Sunday: 08:00 to 19:00 (Rotative Shifts)
- Late Shifts: Possibility to extend the shift until 21:00
- Days Off: 2 days (rotative)
Relocation:
- Relocation from outside of Portugal: Reimbursement of airfare after 180 days of the contract up to 400 in economy class.
- Relocation from inside of Portugal: Reimbursement of travel costs after 180 days of contract up to 150 in economy class.
- Temporary Accommodation:
- From outside of Portugal: Hotel room for 28 days depending on the project.
- From inside of Portugal: Hotel room for 15 days depending on the project.
- Shared Apartment for International Relocators: Room in a shared apartment for up to 12 months with rent of 280 including utilities (deducted directly from the payslip).
- Note: Temporary accommodation is available based on project needs.
Additional Benefits:
- Meal Allowance: 7.63 net per working day.
- Transport Allowance: Not provided.
- Competitive Salary: Based on experience and qualifications.
- Career Development: Opportunities for growth and career progression within the company.
- Health & Wellness: Comprehensive health insurance and wellness benefits.
- Dynamic Work Environment: Work remotely with a global supportive team.
- International Team: Be part of a diverse and collaborative work environment.
Documents Accepted:
- EU ID
- Residence Card
- Manifestao de Interesse
- Visas (under consultation)
How to Apply:
If you are fluent in German and English and eager to work remotely in an exciting and fastpaced environment wed love to hear from you! Please submit your resume and cover letter and tell us why you are the perfect fit for this role.
Employment Type
Full Time
