Reservations Executive
Reservations Executive
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Job Description
An amazing opportunity has arisen to join the Sofitel London St James team as a Reservations Executive. If you have a keen eye for detail and possess excellent communication skills we invite you to apply for this exciting opportunity.
As our Reservations Executive you will:
Ensure exceptional customer service and efficient handling of reservation inquiries.
Efficiently coordinate the daytoday operations of the reservations department including managing room availability rates and special requests.
Attend training sessions to enhance your skills and ensure a high standard of service delivery.
Interact with guests to assist with reservation inquiries provide information about the hotels offerings and resolve any issues or concerns promptly.
Work closely with other departments such as Front Office and Sales to optimise room inventory maximise revenue and enhance the overall guest experience.
Generate and analyse reservation reports to identify trends monitor performance and implement strategies for improvement.
Qualifications :
Entitlement to work in the UK is mandatory for this position.
Technical knowledge of hotel booking systems Including Opera.
Excellent communication and interpersonal skills.
A high standard of personal presentation with confident professional and welcoming personality.
Attention to detail and a commitment to maintaining high standards.
Please note this is a fixed term contract with the possibility of an extension or becoming permanent.
Additional Information :
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary financial incentives and a Loyalty Bonus of 1.30000 per year.
- Employee Benefit Card Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
- Sofitel Experience Enjoy a luxurious night at our hotel complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B Rooms & Spa Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access Your wellbeing is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
And thats just the beginning! Join us and let your professional journey be an unforgettable adventure!
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
