German Customer Experience Specialist in Lisbon
German Customer Experience Specialist in Lisbon
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Job Description
Take Your Career to the Next Level!
Were on the lookout for a passionate Customer Support Specialist to join our dynamic and forwardthinking team. If youre flexible personable and thrive in a fastpaced setting this role is perfect for you!
Role Overview:
As a Customer Support Specialist youll handle client interactions across phone chat email and social media resolving account technical and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.
Key Responsibilities:
- Provide outstanding support across multiple channels: phone chat email and social media
- Address account setup verification login issues financial inquiries and technical problems
- Act as a reliable advisor especially for clients in the sports industry
- Respond quickly to customer questions concerns and feedback
- Build strong relationships with clients through clear and effective communication
- Maintain high service standards while following company guidelines
- Suggest process improvements to elevate the customer experience
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your wellbeing
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step in your customer support journey Apply todaywe cant wait to meet you!
Employment Type
Full Time
