Solution Engineer
Solution Engineer
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Job Description
- Work with our regional sales teams to convert prospects to customers
- Prepare and deliver bespoke technical product demonstrations at client meetings webinars and customers events using storylines that resonate with the target audience
- Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations proof of concept management and RFP response documents
- Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and indepth examinations of the interaction between Freshworks and the customers infrastructure
- Collect assess and convey different customer requirements to central product management
- Become an advocate for our brand and actively promote our product solutions and services to prospects potential and existing customers and partners
- Coach and collaborate with team members to become successful as a team
- Collaborate with internal organizations (including sales product management and client services) to execute sales strategy
- Train sales teams on the Freshworks products suite technical aspects and new product features
Qualifications :
- Minimum 2 years in Solution Engineering or in any technical role is a plus.
- Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
- You should be capable of working on a crossfunctional team to solve business & tech problems.
- You must possess solid verbal written presentation and interpersonal communication skills.
- You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
- A Bachelors degree is required. B.S. in Information Systems or Computer Science is nice to have.
- Were looking for highly driven individuals with an execution focus and a strong sense of urgency.
- Prior knowledge on Fresh Service is an Advantage however if you are a fastlearner this isnt a problem
Note: This role functions for the NA market (night shift).
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
