drjobs Sr Technical Assistant

Sr Technical Assistant

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1 Vacancy
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Job Location drjobs

Hyderabad - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Role : SR Technical Assistant

Oversee the procurement setup and deployment of IT devices such as laptops desktops tablets and mobile phones

Maintain an accurate inventory of all IT devices and ensure they are properly tagged and documented

Provide first level and second level technical support to end users for hardware and software issues

Diagnose and resolve technical problems related to operating systems applications and network connectivity

Manage the IT help desk ensuring that support tickets are logged tracked and resolved in a timely manner

Monitor help desk performance metrics and work to continuously improve service levels and user satisfaction

Install and configure software applications on user devices according to company policies and standards

Ensure software licenses are managed and compliant with vendor agreements

Perform regular system updates patches and maintenance tasks to keep IT systems secure and up to date

Schedule and execute preventive maintenance activities to avoid potential disruptions

Conduct training sessions and create user guides to help end users understand and effectively use IT systems and devices

Provide ongoing support and advice to users on IT best practices and troubleshooting techniques

Assist in maintaining the organizations network infrastructure including routers switches and wireless access points

Troubleshoot and resolve network connectivity issues for end users

Implement and enforce IT security policies and procedures to protect company data and assets

Ensure compliance with relevant regulations and standards such as GDPR and HIPAA where applicable

Maintain accurate records of IT assets and generate reports on inventory status usage and lifecycle management

Respond to and resolve IT incidents and service requests following established incident management procedures

Escalate complex issues to higher level support teams or vendors as necessary

Coordinate with external vendors for the repair and maintenance of IT equipment and services

Manage vendor relationships and ensure timely delivery of services and equipment

Provide remote support to users working from different locations using remote access tools and technologies

Maintain comprehensive documentation of IT processes procedures and support activities

Employment Type

Full Time

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