Retail Marketplace Manager
Retail Marketplace Manager
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Job Description
Do you love sports or have a passion for great customer service Can you lead and develop a successful team As a Retail Marketplace Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis. In our exciting dynamic betting shops no two days are the same and youll have the chance to lead a team that wins together and does whats right by our customers.
Reporting to the Area Manager you will be responsible for the running and management of up to 3 stores adhering to the companies gold standards and driving your shop team to achieve excellence in all areas.
Are you ready to launch a winning career
Salary is 16.34 per hour
This includes a Location pay of 74p
What you will do
- Responsible for managing more than one shop in a marketplace.
- Lead develop and train your team to deliver outstanding service to a wide variety of customers.
- Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
- Develop your team to have a sound understanding of the business and our products.
- Plan and work towards defined targets and goals and manage controllable costs.
- Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
- Follow our recruitment induction and ongoing learning and development processes to help build a strong shop team.
- Develop your team in their current role and support those who show potential and want to progress within the business.
- Complete shop rotas to agreed timescales and with fairness and the worklife balance of your team in mind.
- Support your wider area team as required e.g. investigations formal meetings lead roles.
Working Patterns
Our shops can be open from Monday to Sunday 8am 10pm depending on the location. This includes weekends and bank holidays. You will work 37.5 hours and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.
Qualifications :
- Do you have the ability to drive performance and achieve results
- Passion for delivering great customer service!
- Do you have excellent organisational skills
- Ideally with previous people management experience.
- Do you enjoy building strong relationships and can you communicate effectively
- Selfmotivated and proactive with the ability to adapt and learn.
- Are you happy to work alone or as part of team
- Ability to deal with challenging situations in a calm and professional manner.
- You must be 18 years of age or over to work in one of our betting shops.
Additional Information :
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Benefits include:
- Annual Bonus Scheme
- 28 days annual leave
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
#LIDNI
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
