Technical Support Analyst Payments
Technical Support Analyst Payments
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1 Vacancy
Job Description
What a Technical Solutions Analyst does at Visa:
Commercial and Money Movement Solutions (CMS) Client Services team provides industryleading implementation and operational support to Visas clients around the world. With our deep knowledge and expertise we are a key internal partner to product and technology bringing the voice of the customer into the design development and successful deployment of Visa products and services. As part of the Technical Solutions team the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.
In this role you are expected to:
Provide high value customer service support to clients ensuring customer expectations are exceeded and be the voice of the client
Participate in cross functional customer service delivery initiatives across clients and Visa internal teams
Coordinate internal resources to accomplish clients and Visas objectives
Drive problem and communication management for any critical issue affecting a client or client issue affecting Visa
Proactively notify clients regarding any widespread or business critical problems with CMS product suite.
Build and enhance positive working relationships with key clients and internal stakeholders
Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
Educate and train clients on best practices for CMS product suite
Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests system or new operational requirements.
Negotiate and manage expectations of clients and internal stake holders
Develop and manage operational initiatives special projects and clientdriven continuous improvement plan
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
What you will need:
We are looking for an individual who brings breadth of experience a curiosity about payments is resultsdriven and client focused. As a candidate you should have:
Bachelors Degree in Information Technology or equivalent qualification.
A minimum of 5 years of experience in an external facing role as technical support in the financial services payment industry software or information services.
Technical Experience working with API SFTP file transfer and credit card processing through Visa is required.
Experience with money transfer services such as SWIFT or other remittance services is a plus
Able to effectively communicate at all levels.
Demonstrated ability to articulate technical terms or processes into business language.
Strong interpersonal skills. Proven abilities in negotiating with and influencing clients and peers at the working level.
Demonstrate success in client relationship management.
Effective time management organization and planning skills.
Effective communication skills both verbal and written.
Role is based in Pasay Manila.
What will also help:
A preferred candidate would have a broad operational experience relating to credit card solutions (travel virtual and expense management) and be able to relate the operational needs of the client to their business drivers. They would be committed to excelling with partners with a record of accomplishment in understanding anticipating and delivering the clients needs. The ideal candidate would lead by example taking accountability to organize across the company deliver at the highest standard.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
