Director of IT Operations
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure service management and operations across our offices dark stores and cloud kitchens. This is a senior leadership role based at our Riyadh HQ critical to ensuring seamless IT operations that support our fastgrowing business.
Key Responsibilities:
- Leadership & Team Management: Lead and mentor a team of 10 IT professionals including managers across helpdesk infrastructure and security functions. Ensure alignment with HungerStations objectives and foster a culture of continuous improvement.
- Infrastructure & IT Operations: Oversee the design deployment and management of IT infrastructure ensuring high availability minimal downtime and optimized performance across all locations including dark stores and cloud kitchens.
- Helpdesk & Support Services: Manage the IT Helpdesk ensuring timely resolution of incidents and service requests and maintain SLAs with a focus on operational excellence.
- Security & Access Management: Implement and manage IT security policies access control and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
- Call Center Solutions: Oversee call center technologies ensuring seamless integration with business operations and continuous improvement of customer experience.
- Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with crossfunctional teams to deliver IT solutions that meet business needs.
- Budgeting & Reporting: Develop and manage the IT operations budget providing regular performance reports to senior leadership.
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field (Masters preferred).
- 8 years of experience in IT operations and infrastructure with at least 35 years in a leadership role.
- Proven expertise in managing IT operations across multiple locations and departments
- Strong knowledge of IT infrastructure networks security and ITIL best practices.
- Experience with call center solutions and cloudbased infrastructure is a plus.
- Excellent leadership communication and problemsolving skills.
- Strong organizational and project management abilities.
Additional Information :
- We offer visa & relocation support globally to our permanent employees.
- Exchange ideas and meet 2000 colleagues from different teams within Delivery Hero in our active guilds and through our global tech & product community
- Develop your skills with your personal educational budget for conferences and external training
- Access our Linkedin learning platform and participate in our various inhouse training
- And much more
Youll have the space to learn grow and take ownership of your work. We invest in your development from training or workshops to free language lessons and we encourage you to take on projects which both interest and challenge you.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
