Team Lead Content Operations - Local shops
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Job Description
We are looking for a Team Lead Content Operations to join our team and be part of our growth. If youre a team leader who is hungry for a new adventure a multinational workplace is waiting for you.
Whats On Your Plate
Manage the Content Team: Lead mentor and support the content operations team to ensure high performance and collaboration.
Content Auditing: Oversee the auditing process of all uploaded items to verify accuracy and adherence to guidelines. Ensure all product details descriptions and categories are correct.
Quality Control: Implement and enforce QC protocols to guarantee that all content meets the companys standards for quality and consistency. Conduct random audits to ensure the integrity of the uploaded content.
Process Improvement: Identify gaps in current content management processes and work on continuous improvements to optimize accuracy efficiency and scalability.
Stakeholder Collaboration: Collaborate with internal teams (such as Marketing AMs Scanning supervisor and Regional content team) to ensure the seamless flow of information and resolution of contentrelated issues.
Performance Tracking: Track (KPIs) for the content operations team ensuring targets for accuracy speed and quality are met.
Training & Development: Provide ongoing training to team members to ensure they are uptodate with the latest standards tools and content management strategies.
Problem Resolution: Address and resolve content discrepancies or operational issues quickly to minimize any negative impact on business operations.
Achieve SLA Targets: Ensure the team meets (SLA) by managing workflows effectively and utilizing resources to complete all tasks within specified time frames.
Utilize Resources: Optimize the use of available resources to manage and finalize the workload efficiently and on time.
What Did We Order
Bachelors degree in any related field.
1 to 3 years of experience as a Team Leader.
Fluent English with very good communication skills.
Strong Leadership Skills
Analytical and organized problemsolving abilities
Ability to meet deadlines and work under pressure
Ability to multitask prioritize and manage time efficiently.
Very good knowledge of Microsoft Excel word and powerpoint
CMS system knowledge is a plus.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
