Front Office Supervisor
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
- Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs
- Lead teach coach and inspire the Front Desk team to turn moments into memories for our guests
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Develop and maintain standards for the department while adhering to Tivolis core standards
- Ensure a safe environment for our guests and colleagues by adhering to the hotels Health and Safety policies
- Vital part of the hotels Emergency Procedures
- Lead by example and sustain an environment of Respect Integrity Teamwork Accountability Excellence and positive employee relations
- Understand and promote the Hotels vision while supporting with departmental goals and vision
- Communicate and liase effectively with other leaders in the department and hotel
- Strong attention to detail highly organized and able to meet time sensitive tasks
- Other duties as assigned
Qualifications :
Your Skills & Qualifications:
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Excellent knowledge of MicrosOpera Property Manager word and excel
- Excellent written and verbal skills with a high attention to detail required
- Solutionsorientated strong interpersonal skills and problem solving techniques
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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