Stewarding Supervisor

Roles and responsibilities

Support a skilled and engaged team as Stewarding Supervisor, where your care and inspection of all flatware, tableware and kitchen equipment will ensure a superior standard.

Job Function

• Lead, teach, coach and inspire a team of up to 90 staff, including Stewards and equipment stockers for the day, evening or night team.
• Ensuring all colleagues arrive for their shift on time, well-groomed and ready to work.
• Assign work station to all colleagues during line-up and pass on events and
• Information.
• Ensuring that all colleagues are following the proper procedures and standards set in place by the department and the hotel.
• Responsible for the opening and closing shift.
• Ensure that all Kitchens are Cleaned, Organized and sanitized
• Ensure all daily tasks list are completed.
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Ensuring that garbage & recycling removal is being done in a timely manner and done according to the rules set in place by the hotel.
• Assist in the correct usage of all chemicals within the department and outlets, including appropriate training.
• Conduct individual development discussion and performance reviews as assigned on a monthly basis.
• Conduct performance discussions and ensure all progressive corrective actions forms are completed correctly and in a timely manner.
• Assist any outlets and culinary team for any kind of resource request.
• Ensuring all equipment is cleaned, maintained and properly stored after an event.
• Attend and participate in departmental meetings.
• Perform walkthrough with Asst/Chief Steward on a regular basis.
• Ensure all storage room are kept clean and organized.
• Filling positions within the department when needed.
• Foster an environment of cooperation within the department and between other departments within the hotel.
• Encourage participation and input from all.
• colleagues while promoting professional work habits that will ensure that the
• department is being guided at all time by Raffles & Fairmont's Mission, Vision and Values.
• Have a proactive eye for detail and cleanliness.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
• Adhere to all environmental policies and programs as required Other reasonable duties as assigned.
• Follow department policies, procedures and service standards.
• Maintain a clean and safe work environment.

Desired candidate profile

• Supervise and manage the stewarding team to ensure the cleanliness and maintenance of all kitchen and dining areas.
• Ensure that all kitchen equipment, utensils, and silverware are properly cleaned, sanitized, and stored.
• Oversee dishwashing operations, ensuring adherence to hygiene standards and efficient use of resources.
• Monitor the inventory of cleaning supplies, kitchen tools, and equipment, placing orders as necessary.
• Conduct regular inspections of kitchen and dining areas to ensure compliance with safety and sanitation regulations.
• Train, motivate, and develop stewarding staff, ensuring proper handling of equipment and cleanliness protocols.
• Manage schedules for the stewarding team, ensuring sufficient coverage during peak service hours.
• Collaborate with the kitchen and food service teams to ensure a smooth operation and timely service.
• Maintain waste management and recycling protocols, ensuring compliance with environmental guidelines.
• Report any maintenance issues or damage to kitchen equipment to the appropriate department.
• Handle any concerns or complaints regarding cleanliness or equipment issues promptly and professionally.