Director of Operations
Director of Operations
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Job Description
Director of Operations
Were looking for an experienced and dynamic Hotel Director of Operations to lead and oversee the daytoday operations of our hotel. As the Hotel Director of Operations you will play a crucial role in ensuring the smooth and efficient functioning of various departments providing exceptional guest experiences and maintaining high standards of service.
The ideal candidate should have strong leadership skills a strategic mindset and a deep understanding of hotel management.
Responsibilities
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Work with the General Manager to create KPI reporting to share with and guide managers in decision making.
- Collaborate with department heads including front desk housekeeping and food and beverage to optimize workflows.
- Work collaboratively with Executive team to execute quarterly plans.
- Monitor and analyze guest satisfaction surveys and reviews implementing improvements as needed.
- Manage and optimize hotel budgets controlling expenses and maximizing revenue.
- Train motivate and lead a diverse team to deliver exceptional service and uphold brand standards.
- Identify and Implement training needs.
- Continuously pursue personal growth and the growth of your team with the support of the company.
- Ensure compliance with all health and safety regulations conducting regular inspections.
- Develop and maintain positive relationships with vendors suppliers and local businesses.
- Handle guest concerns and complaints with professionalism and a commitment to resolution.
- Stay informed about industry trends and best practices to drive continuous improvement.
Qualifications :
- Bachelors degree in Hotel Management Business Administration or a related field.
- Proven experience in hotel operations management with a track record of successful leadership.
- Strong analytical and problemsolving skills.
- Calm personality.
- Rebranding experience of Food & Beverage.
- International experience.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and Microsoft Office applications
- Demonstrated ability to drive revenue growth and optimize operational efficiency.
- Leadership and team management skills fostering a positive and collaborative work environment.
- Knowledge of health and safety regulations and best practices.
- Flexibility to work irregular hours weekends and holidays as needed.
- Commitment to delivering exceptional guest experiences and maintaining high standards of service.
- Preferable Sri Lankan Citizen.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
