Exciting opportunity to join the Revenue Management team in Bangkok located at Minor Hotels headquarters this leadership position will lead Revenue Management functions for multiply countries in SEA including Vietnam Malaysia Indonesia Laos Cambodia and India.
As Area Director of Revenue Management Minor Hotels you will be responsible to maximize revenue market share and profits for multiple hotels across multiple brands through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards revenue and profits from multiple hotels and brands and to deliver Minors Core Value relating to result customer people innovative and partnership.
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- To partner closely with key stakeholders to drive Total Hotel Profit Optimization (THPO) across Rooms F&B Spa Activities and other revenues. Explicitly quantify and weigh key drivers of contribution margin when formulating explaining and executing strategies across the Hotel / Resort.
- To discuss regularly with Commercial and Operational Leaders of F&B Spa Activities and other revenues to support strategies and analyses of products marketing pricing and packaging. Activities include but are not limited to competitive analysis modelling menu engineering and promotional activity.
- To collaborate with stakeholders from all hotels to ensure optimal business outcomes for all hotels in the subregion
- To participate in all weekly revenue group and other meetings as appropriate to ensure optimal business outcomes for all hotels in subregion.
- To support all hotels as needed in the planning and execution of daily pricing and availability strategies as required.
- Be responsible with the support of the other Revenue Directors for all recruitment & selection into the shared Revenue support functions.
- To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment/Day.
- To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
- To actively participate in the production of the hotels annual budget and to assist in the creation update and evaluation of the hotel Sales and Marketing plan.
- To set and effectively communicate the hotels pricing strategy by market segment with reference to market intelligence buying patterns and predetermined seasonality.
- To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes including weekly action plan.
- To ensure compliance with brands regional and owning company Processes and Procedures pertaining to Revenue Management.
- To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR.
- To introduce incremental revenue generators to maximize overall hotels revenue.
- To provide the sales team with performance analysis of top producing accounts thus providing required analysis to support pricing and recontracting.
- Set monthly targets of upselling revenue for front office and reservations department.
- Monitor competitor availability and pricing on a daily basis using all available tools such as Industry Reports Internet Ring Around Dummy Bookings etc and subsequently analyze & report actual performance versus competitive set.
- Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
- Ensure optimal use and measure performance on all distribution channels to ensure that fair market share is achieved if not surpassed e.g. iHotelier GDS Anantara.com Tour Operators Small Luxury Hotels Regional and Corporate Sales Offices.
- Assist the Sales & Marketing Team in devising marketing campaigns to ensure that the Hotel reaches the right people at the right time in the right place.
- Maintaining high standards of data quality through system maintenance.
- Responsible to drive maximum revenues through preferred brand booking channels by applying relevant pricing and inventory management.
- Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
- Implement a database of historical data and supervise its continuous daily capture and subsequently produce a calendar of events required for revenue and pricing decisions.
- Carry out analysis of Booking Patterns & Market Trends and ensure that these are recorded to facilitate future decisions.
- Liaise with Corporate Marketing to ensure all promotion / programmes are fully understood and right for the business.
- Understand the dynamics of the Global National Regional & Local Political and Economic Market local Competitors and all demand generators for the destination.
- Ensure an effective Training & Development Calendar is in place & adhered to that all Team members have a Personal Development Plan and clearly defined objectives and that a Succession Plan exists within the department.
Qualifications :
- Bachelors Degree in Hospitality Management Business or related field
- Minimum 710 years of experience in hotel revenue management with at least 3 years in a leadership role
- Proven track record in multiproperty revenue management preferably in luxury or upscale resorts
- Strong analytical skills and proficiency in revenue management systems
- Excellent written and verbal English communication skills
- Understanding of digital marketing including SEO PPC and social media strategies (TripAdvisor HolidayCheck Twitter Facebook)
- Experience with OTAs channel management and reservation systems
- Ability to work well under pressure and manage multiple priorities effectively
- Project management skills including the ability to manage details through to completion and meet deadlines
Preferred Skills
- Knowledge of the SEA hospitality market and global tourism trends
- Experience with web analytics and performance data analysis
- Proficiency in Microsoft Office suite especially Excel and PowerPoint
- Experience in using Content Management Systems
What We Offer
- Competitive salary and performancebased bonuses
- Opportunity to work with worldrenowned brands in a premier destination
- Professional development and career growth within Minor Hotels group
- Attractive benefits package including travel perks
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime