Guest Service Centre Agent
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Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- Receives guests calls in a professional and friendly manner ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Handles every query in a polite and courteous manner.
- Ensures total guest satisfaction by ensuring message taking is correctly.
- Ensures any faults or modifications are reported to the Manager.
- Ensures guests are greeted to the correct standard upon calling.
- Maintains an up to date knowledge of the hotel and local services.
- Ensure that a high level of customer service is consistently maintained.
- Handles any outgoing calls on guests behalf.
- Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
Qualifications :
College diploma in hotel management or related field.
Previous experience as an Guest Service Centre Supervisor in Front Office.
Excellent oral communication skills.
Experience with Front Office systems.
Fluent in English both written and spoken.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
