Guest Service Center Agent
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
- To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs.
- To develop a close and harmonious working relationship with all hotel departments
- To attend hotel events daily shift briefings and training to improve professional skills.
Qualifications :
A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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