Assistant Guest Relations Manager
Assistant Guest Relations Manager
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Job Description
We are seeking a friendly and professional Assistant Guest Relations Manager to join our team in Krong Siem Reap Cambodia. In this role you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations Manager in daily operations.
- Assist in managing guest inquiries requests and complaints in a timely and professional manner
- Support the Guest Relations Manager in coordinating guest services and activities
- Oversee checkin and checkout processes ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Qualifications :
College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills both written and spoken
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
