Sr Service Delivery Leader

Your Career

Service Delivery Leaders serve with an accountcentric focus managing the customer lifecycle serving as the Voice of the Customer. In this role you will operate as the point of contact for the postsales journey driving adoption and consumption across the breadth of Palo Alto Networks products. Account Customer Success Managers operate across Cyber Cloud and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role you will work closely with CISOs CTOs and Security Cloud Network and other technical teams throughout the worlds largest and most wellknown organizations.

Your Impact

• Account Management 
  • Key account ownership and relationship management for Palo Alto Networks largest customers 
  • Operate as primary point of contact for multiple product lines supporting the customer journey 
  • Operating crossfunctionally with clients end user through Csuite and internal partners across product lines Cloud DevSecOps Network and AI security
• Customer Impact
  • Own customer planning deployment adoption accountlevel reviews and escalations 
  • Builds and manages the customized product delivery to the customers tech environment 
  • Understands Customer Security Priorities and is able to translate it to Success Plans
• Partnership
  • Partner with Sales team to develop success plans assess customer health identify expansion opportunities and ensure renewals 
  • Partner with PostSales teams as Professional Services Customer Success & Support
  • Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

Qualifications :

Your Experience 

• 8 years of professional experience in a customerfacing role managing hightouch high visibility postsales engagements 
• Specialization in software product and service delivery to strategic customers with an expertise in 1 of the following areas 
  • Cloud Security 
  • DevSecOps 
  • Network Security 
  • Security Operations 
• Proven results working as a trusted advisor to drive business value for customers including the ability to interact with Csuite through client teams at various levels of technical and nontechnical depth 
• Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations balancing customer expectations and negotiating successful resolutions 
• Thrive in a matrixed team environment anchored by our values of Collaboration Disruption Execution Inclusion and Integrity 
• Bonus Clientfocused program management 
• Bonus Skilled in customer success software (i.e. Gainsight Salesforce Smartsheet Clarizen Jira) 
• Travel Open to occasional travel according to the need for strategic customer engagement and onsites Potential for 1015%
• Public Sector experience in the UK preferred

Additional Information :

The Team

To stay ahead of the curve its critical to know where the curve is. Our team is creating the curve for digital service experiences.

As the fastest growing cybersecurity company we have a broad range of customers who expect the very best cybersecurity partner.  Our customers expect their service to be as innovative and excellent as the rest of our products which rounds out Palo Alto Networks mission.  Within Global Customer Service top talent provides consulting professional and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fullydigitized and preferred journey. 

Our Customer Success team is crucial to our success and mission. As part of this team youll be responsible for some of our most strategic customers in the EMEA region. Youll be enabling guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.

Youll be ensuring that your customers are successful with our products and as threats evolve and technology changes you continue helping them to accomplish their desired outcomes.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.