Employee Services Specialist

This role is primarily responsible to provide administrative support and coordination to various HR operations including job changes letters data validation and reference letters in compliance with the service level agreements processes policies and procedures.

Responsibilities & Duties

• Create and distribute job change letters reference letters and collect signed documentations from employees
• Connect with relevant key stakeholders and support groups to assist with employee data corrections changes to conditions of employments offboarding and other details
• Manage the Leave of Absence of employees
• Answer queries on administrative policies and practices and other areas via case management system in a timely manner; work on more than one issue simultaneously and prioritize urgency of requests
• Following a prescribed template document and escalate as needed based on the appropriate processes
• Understand and utilize HR systems including Workday and the Employee Center including Self Service Knowledge base and Case Management to manage employee data inquiries and employee requests
• Ensure consistent application of HR policies and compliance with state federal and/or country laws and practices. And corporate regulations
• Maintain documentation and ensure that employee requests meet the policy for each process
• Perform data validation tasks
• Perform peer audit for PS Coordinators and fellow PS Specialists
• Ensure accuracy of all data processed and entered in HR systems
• Ensure key deadlines are met
• Ensure strict adherence with standard protocols for electronic personnel file management and document storage
• Demonstrate the highest degree of discretion and confidentiality
• Identify and support selected simple process improvements to streamline processes 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

Qualifications :

Minimum Requirements:

• Bachelors degree or at least 3 to 4 years of relevant work experience is preferred but not required
• Basic knowledge and understanding of HR processes and procedures; has experience working with confidential information
• Experience working in an outsourcing shared services or similar model is preferred
• Experience using Oracle Workday ServiceNow or other similar platforms and tools is preferred
• Intermediate proficiency in MS Office tools  

Attributes: 

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors discrepancies & issues. (Attention to Detail) 
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Working Environment and Physical Demands:

• Ability to work on their assigned shift and demonstrate flexibility to adjust schedule to support other regions when the need arises
• Ability to work on a hybrid setup

Additional Information :

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime