Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Can you imagine a world where business and digital solutions will be truly seamless and where users will help companies to cocreate them Do you want to help us to shape this humancentered world Welcome to UNGUESS.
UNGUESS is the crowdsourcing platform for effective testing and real insights that enable tech digital and business leaders to make smarter decisions faster. How Unleashing the power of the crowd a community of highly engaged people all over the world that allows us to bring endcustomer insights into the design development and testing phases of a digital product.
We are looking for a Customer Success Manager to join a dynamic and young team to lead clients in testing activities and bring maximum value to them.
You can work from anywhere and when needed you should be able to reach our headquarter in Milano within a day.
If you love and you want to make the world a more humancentred place this is your opportunity!
As a Customer Success Manager you will spend the most time with the customer trying to intercept their needs and guide them in methodological choices to achieve their goals and help them deliver quality digital products.
The ideal candidate has indepth knowledge of dynamics related to digital product development and design technical skills related to the software world ability to manage customer relationships (pre sales post sales) and ability to recognize and propose upsell and crosssell opportunities.
Responsibilities:
- Monitor and increase Customer Satisfaction push upselling and crossselling and avoid churn.
- Understand your customer horizon what are their plans next year and the year after and how we can proactively help them shape those plans.
- Ensure there is a practical and clear account plan in place for each of your customers which is a working plan that is proactively used and updated and represents a real picture of the customers landscape.
- Act as a single point of contact for your customers.
- Ensure that the managed client portfolio is performing in line with business objectives.
- Work closely with the operations team to deliver the best value to the customers.
- Gather feedback from the market to contribute to proprietary platform developments.
Requirements:
- Youre fluent in Italian and English (you will manage majority of Italianspeaking clients a considerable part of international clients).
- 2 years of experience in Customer Success Teams within a Tech Company.
- Background and experience in the delivery of Digital Solutions (e.g. as Product Owner or Product Manager).
- Good understanding of UX/CX and Quality Assurance methodologies.
- Knowledge of Testing Automation and Cyber Security principles is a plus.
- Selfdriven professional and proactive in taking ownership of projects and act on client goals and objectives.
- Proven ability to map Customer needs.
- Proven track record in teaming with sales operations and product teams to achieve business goals.
What we offer:
- Great opportunity to thrive professionally in a young fastgrowing and motivating environment.
- Competitive package with flexibility on location and holiday policy.
- Location: if you need a desk or want to meet up with colleagues our offices are in Milan and Cremona but you have the opportunity to work 100% remotely.
- Budget and time for continuous learning and certifications.
- Wonderful periodic retreats and teambuilding activities .
Salary and compensation:
- From 30.000 to 40.000 / yearly gross base salary 1020% result based bonus
Employment Type
Full Time
