Customer Service Admin
Customer Service Admin
Posted on :
03-12-2024
Employer Active
1 Vacancy
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Monthly Salary
30000 - 40000
Vacancy
1 Vacancy
Posted on :
03-12-2024
Job Description
This is a remote position.
Position Title: Customer Service AdminWork Setup: Work from Home
Schedule: 4:00 PM 1:00 AM
Salary: Php.00
Our client is a company that specializes in providing expert structural repair and maintenance services for residential commercial and industrial properties. With a focus on ensuring the safety and longevity of buildings the company offers a wide range of services including crack repairs foundation repairs and subsidence solutions. The company combines advanced technology with years of industry experience to deliver reliable longlasting solutions that address both minor and significant structural issues. Committed to quality and client satisfaction they work closely with property owners and developers to ensure structural integrity.
JOB DESCRIPTION FOR A CUSTOMER SERVICE ADMIN
Your Responsibilities as a Customer Service Admin would be:
Conduct followup calls email and chat support on existing customers to check customer satisfaction and offer further assistance
Filling forms and appointment setting tasks
Respond promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing customer requests.
Provide accurate valid and complete information by using the right methods/tools
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications as a Customer Service Admin:
Fluency in English is required
12 years of customer service admin and outbound calling experience is preferred
Preferably with work experience in a spa service support
Knows Google sheet Gmail Whatsapp and other applications
With experience in form filling email drafting and appointment setting
Proven experience in customer service preferably in a salesoriented environment with a track record of achieving customer satisfaction
Excellent multitasking abilities and a positive attitude in handling a high volume of calls and inquiries
Strong sales acumen and ability to upsell to existing clients
Friendly positive empathetic and professional attitude toward customers.
High school/college diploma general education degree or equivalent.
Comfortable using computers and experience with customer support.
Familiarity with CRMs and phone dialing systems.
Excellent English communication skills both oral and written.
Ability to work unsupervised and willingness to work on a midshift schedule.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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