Dental Sales Representative
Dental Sales Representative
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Job Description
This is a remote position.
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with
a network of 6000 clinics/hospitals & 10000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout LatinAmerica Europe Africa
and Asia. With more than 50 team members the team forms a welllinked network across a
variety of locations lifestyles and backgrounds.
About the role:
Medical Departures Sales agents are responsible for helping patients book their dental
appointments at our global clinics via . Work duties to be carried out
remotely in the coordinators home or work space. Sales agents (Patient coordinators) are
available via phone WhatsApp live chat social media and email to assist Dental Departure
patients with every aspect of planning and coordinating their global dental care.
RESPONSIBILITIES:
Convert phone calls chats emails and other communication channels from leads into
dental & medical bookings at dental/medical clinics.
Coordinate appointment bookings between dental providers and patients in English
and/or any other languages and/or any other languages
lines (phone/chat/live chat/social media)
Recommend promotions that can help patients save money on their medical or dental
treatment
Follow the suggested script provided to all Inside Sales Representatives in the Best
Practice System (BPS) documentation and training
100% frontline availability/coverage on phones chat email WhatsApp for mornings
day night weekends assigned per the Sales roster
Collaborate with other Jr & Sr. inside sales team members to achieve company sales
goals.
Meet and beat the sales quota (revenue estimated gross booking value EGBV)
cancellation/no show rates invoice rates) established per month if sales quota is not
met the contractor will be coached for improvement if no improvement sales leads
reduced and/or removed and if no material improvement seen contract terminated.
Inside Sales Jr. Sales Agent will spend 40% on the on front line and 60% on
prospect/patient follow up
Material call/WhatsApp follow up with each patient (prepostVIP) with a 95%
compliance rate to assure appointment attendance and sales targets
Daily tracking and monitoring of Sales funnel conversions and projections Proactively
identify systemic issues that need to be resolved to prevent future customer concerns
Respond swiftly and courteously to customer inquiries or complaints Upgrade
patients by recommending highervalue dental or medical treatments Capture
prospect & patient information including email addresses phone numbers
desired healthcare destination & medical/dental procedures in Zoho CRM tool with a
95% accuracy for tags/notes/followup tasks
Adjust sales presentation based on success/fail averages
Coordinate with other departments (Sales managers Marketing department Content Department Supply department);
Record details of inquiries comments and complaints.
Log and track all leads through our CRM (Zoho).
Respond to all leads (email phone LiveChat Whatsapp Facebook Messenger Twitter TikTak etc.) within the agreed SLA.
Build a strong sales pipeline by following up on cold leads and referrals for future bookings.
Work within the agreed schedule. (Available to work on weekends if required)
Attend training and coaching sessions as required.
ADDITIONAL DUTIES AS REQUIRED
Attend regular team meetings
Weekend availability according to shift schedule (5 days on 2 days off)
Early/late availability according to shift schedule
Communicate with team members via phone web conference and email
Preventing unsound or unethical business practices.
Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
Support the achievement of the Medical Departures s sales and revenues objectives
Help build the world s largest global medical marketplace
Requirements
JOB REQUIREMENTS:
23 years Sales experience.
2 years Cold calling experience (Outbound call is must)
Fluent in English (verbal and written) *need2have*
Ability to handle high volume of email phone chat social media traffic simultaneously (leads & prospects)
Experience meeting or beating sales targets
Proven experience being in the top tier of sales performance at your previous employers
Fluent in Spanish/German/French/Arabic (verbal and written) *nice2have* Extensive
technical experience with: MS Office (Outlook Word Excel Teams Chat) or Google
Business suite (Gmail Calendar Meet Docs Drive) CRM (Zoho Zendesk Salesforce SugarCRM Freshworks) phones and chat
Familiarity & knowledge of dental or medical procedures *nice2have*
> 40 WPM typing ability
Travel savvy international travel experience *nice2have*
Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
Ability to work responsibly and productively from a remote homeoffice environment with good time management.
Weekend availability according to shift schedule (5 days on 2 days off)
Early/late availability according to shift schedule
EQUIPMENT REQUIREMENT :
High speed internet & mobile connections
Reliable computer & mobile device with audio and video capabilities
About Medical Departures Inc.:
https:///about/
Contact:Human Resources
Benefits
JOB TITLE Sales Dental
SALARY Start at 800 USD
COMMISSION 5% for all revenue over base salary and no maximum
limit (uncapped)
BENEFITS 100% remote work healthcare allowance mobile &
internet allowance unlimited sick & vacation days
maternity/paternity
HIRING STATUS Contractor (Full Time)
PROBATION 3 months (90 days)
LOCATION/BASE Work from home (LATAM/APAC/EU)
Job Requirements: 3 - 5+ years of Sales experience in English. 3 - 5 years experience in a Medical environment (Hospital/Clinic or recognized healthcare establishment) Ability to handle a high volume of email, phone, chat, and social media traffic (leads & prospects) in English. Fluent in English (verbal and written). High level of technical savvy & ability to learn new programs/systems. Excellent phone skills. Travel savvy; must have international travel experience. Experience tracking and maintaining a sales funnel & use of CRM/CMS systems. Impeccable written communication skills with a 40+ WPM typing ability. Ability to work responsibly, and productively from a remote home-office environment and good time management. Experience working with clientele of diverse ages backgrounds, experience with elderly clients is a plus. Weekend availability is a must, according to the shift schedule (5 days on, 2 days off). +50 hours weekly charge Excellent overall communication skills and Powerful collaboration skills. A proven track record of successful sales experience is preferred. Technical familiarity & knowledge of medical procedures & terminology (must have). Equipment Requirements: High-speed internet connection Reliable computer with webcam and microphone interface About Medical Departures Inc: https:///about/ Contact: Recruiter Team
Employment Type
Full Time
