Operations Coordinator Physician Practice MA-Internal Medicine Full Time Days

**This is a Full Time salaried position at 40 hours per week located at the Vernon Hills clinic.  Schedule is Monday through Friday with the start time approximately 7:30a/8a and no weekends.  Role also performs MA duties.**

The Operations Coordinator Physician Practice MA reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Supervise and direct the offices frontline clinical and clerical staff.
•  Participate in interviewing hiring training progressive discipline dismissals and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency and staff productivity.
• Conduct timely and accurate cash management duties including overseeing the collection of copays and patient balances inhouse cash balances and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Additional Functions:
  •  Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews.
  • May participate with manager in conducting staff performance reviews.
  • Provide one to one coaching and mentoring. Plan execute and resolve all routine technical needs of the practice (phone copiers fax machines PCs etc. ).
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients staff and customers: consults with manager for guidance as needed (e. g. complaints discipline etc. ).
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency staff productivity costsavings and operational efficiencies.
  • Develop and implement policies and procedures as needed to support the practice.
  • This role may support additional projects perform administrative tasks and other duties as assigned.

Qualifications :

Required:

• Bachelors degree or equivalent work experience.
• Current certification as a:
  • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR
  • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR
  • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) OR
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO PPO POS commercial Medicare Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Preferred:

• Clinical experience as an MA LPN or RN.
• Knowledge of CPT and ICD9 coding.
• Supervisory experience.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.

Remote Work :

No

Employment Type :

Fulltime