iGaming Customer Support Agent Estonia
iGaming Customer Support Agent Estonia
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Job Description
About the role:
As an iGaming Customer Support Agent at Gepard Media you will be an essential part of the customerfocused team. You will engage with the customers address their concerns via live chat or email and provide professional and friendly assistance ensuring that they remain the top priority. If youre ambitious want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process were waiting for you!
Please kindly note that your work schedule will involve working mainly in the evening shift from 12pm to 12am Estonian time.
Your main responsibilities will be:
- Listen and respond to the customers needs and concerns offering professional friendly support at all times.
- Provide support to customers across multiple brands and gaming verticals via live chat and email managing an average of 100 cases per shift.
- Work collaboratively with internal and external teams to resolve customers issues and meet their needs effectively.
- Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience.
What we expect from you:- Excellent Estonian English and Russian written and verbal
- A deep commitment to understanding and addressing customers needs ensuring their satisfaction.
- Proficiency in identifying issues troubleshooting problems and providing prompt solutions.
- The ability to remain patient empathetic and understanding when dealing with customer concerns and challenges.
- The skill to efficiently handle multiple customer inquiries and tasks simultaneously
- Collaboration and coordination with team members to ensure a seamless customer support experience.
- Capability to handle customer disputes and conflicts professionally and effectively.
Additional skills you might have:- KYC payments experience is a plus
- Freshdesk Zendesk or LiveChat experience
- A competitive salary (from 1800 eur gross) complemented by monthly performancebased bonus( up to 200 eur net after probation)
- Sports compensation via Stebby
- Flexibility to change working shifts
- A startup atmosphere with minimal bureaucracy
- Hybrid work
- Opportunities for career advancement
- A diverse and inclusive workplace
- 4 weeks of comprehensive training with ongoing focus and assistance
- 28 calendar days of annual leave
- Complimentary company merchandise
Employment Type
Full Time
