Customer Svc Rep Med Rec Full Time Days
Customer Svc Rep Med Rec Full Time Days
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Salary Not Disclosed
1 Vacancy
Job Description
The HIM Release of Information Customer Service Rep reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The HIM Release of Information Customer Service Rep participates in a team effort to retrieve and maintain medical records on demand safeguards and protects patients rights to privacy by ensuring that only authorized individuals have access to the patients information and maintains consistent production and workflows for various functional areas within the HIM department at NM. This position contributes to all respective area work queues; ensures accuracy in providing customers with the highest quality customer service; and revieRews authorizations for legitimacy authenticity and completeness prior to releasing information to the requestor. This position is a direct representation of the Release of Information department as well as the inperson representation of NMs Patients First Mission.
Responsibilities:
- Interacts with NMHC physicians clinicians support staff patients and third parties to identify medical records needed for patient care review billing or other valid purposes;
- Competently accesses and utilizes all electronic health record systems necessary to process requests;
- Maintains thorough knowledge of Illinois state statutes HIPAA privacy rules release of information procedures and uses keen judgment in releasing PHI to requestors;
- Accurately enters all requests to be logged into appropriate tracking systems timely;
- Participates in the implementation of departmentspecific and performance improvement projects and actively contributes to overall department goals;
- Maintains a productive and quality daily workflow based on annual goal/performance plan appropriately prioritizes requests and recognizes potential barriers affecting productivity;
- Escalates potential barriers related to work activity to Operations Coordinators with critically thoughtout solutions prepared in advance;
- Responds to release of information requestors in a prompt conscientious respectful and professional manner;
- Consistently monitors all assigned communication methods daily (i.e.: emails voicemails Skype and MS teams meetings);
- Completes all other duties as assigned
Qualifications :
Required:
- Minimum 2 years of experience with release of information within HIM or 4 years of experience in a healthcare customer service role
- Competent use of all Microsoft Office applications
- Strong customer service skills
- Detailoriented able to multitask in a fastpaced environment and has excellent oral and written communication skills
Preferred:
- RHIA/RHIT credentialed
- Previous experience with Epic
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
