Global Director of Incentives and Loyalty
Global Director of Incentives and Loyalty
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Job Description
The Global Director of Incentives and Loyalty will design implement and manage global incentive programs tailored to healthcare professionals and patients participating in our market research panels. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices. This role will be tasked with developing and implementing a bestinclass loyalty program that enhances member engagement optimizes program costs and delivers unique value propositions to healthcare professionals and patients.
Duties and Responsibilities:
- Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels.
Collaborate with crossfunctional teams to align program objectives with overall company goals and market research objectives.
Oversee the execution of incentive programs on a global scale ensuring consistency and compliance with regional regulations.
Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction.
Define incentive & loyalty program strategies that effectively drive customer engagement retention and lifetime value within the healthcare market research context.
Collaborate with external partners vendors and clients to enhance program offerings and maintain a competitive edge.
Develop and manage budgets for incentive programs ensuring costeffectiveness and maximum return on investment.
Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits.
Provide training and support to internal and external stakeholders involved in implementing incentive programs.
Provide the structure oversight and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities.
Qualifications :
Experience skills and qualifications:
Bachelors degree in Marketing Business or a related field; advanced degree preferred.
Proven experience (7 years) in designing and managing incentive and loyalty programs preferably in the healthcare or market research industry.
Exceptional project management skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills with the ability to collaborate across diverse teams and cultures.
Strong analytical skills with the ability to build financial models and leverage datadriven insights for decisionmaking.
Familiarity with compliance requirements related to incentive programs in various regions including sweepstakes.
Demonstrated experience in driving member retention strategies and increasing program engagement.
Familiarity with loyalty program technologies platforms and industry best practices.
Additional Information :
Employee Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality health
- Staff discount scheme
- Discounted gym membership
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
