Licensed Insurance Sales Agent - Qubec Bilingual
Licensed Insurance Sales Agent - Qubec Bilingual
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1 Vacancy
Job Description
Trupanion is seeking a versatile and selfmotivated Licensed Insurance Sales Agent Qubec with proficiency in both English and French to join our petloving company! If you have an active AMF approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license and demonstrate a commitment to delivering exceptional service in sales and customer interactions this position is for you.
As Licensed Insurance Sales Agent you will play a pivotal role in supporting both current and future members. Your expertise in navigating challenging scenarios handling escalations and showcasing your strong problemsolving skills will be invaluable in ensuring a positive experience for our members.
At Trupanion we believe a flexible workplace! We know that talented petloving professionals are everywhere. This is a remote position open to licensed candidates anywhere in Canada. Candidates for this position must be licensed to sell insurance in Qubec and the province in which they currently reside.
Key Responsibilities Include:
New Members:
- Answer inbound warm leads from potential members who are interested in our pet insurance policies.
- Use a consultative approach to understand each members unique needs and tailor insurance solutions accordingly.
- Present the value of Trupanions pet insurance policies emphasizing benefits over price.
- Maintain call control and guide conversations effectively to achieve successful enrollment.
- Provide detailed information about policies coverage options and address any members questions or objections.
- Accurately enroll pets in policies ensuring thorough collection and documentation of necessary information.
Current Members:
- Serve as a dedicated point of contact for current members addressing policy inquiries providing guidance and ensuring their overall satisfaction is met every step of the way.
Cancellation and Retention:
- Handle inquiries from current members expressing their intention to cancel their pet insurance policy.
- Employ active listening and problemsolving skills to understand concerns explore alternatives and strive to retain members.
Phone and Email Communication:
- Engage with members over the phone and through email adapting your communication style to meet the preferences of each member.
Required Experience:
- Minimum of 2 years experience in a sales and/or customer service role with a track record of delivering exceptional service.
- Previous experience in a bilingual sales/customer service role.
Qualifications:
- Active AMFapproved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license.
- Fluent in both English and French with the ability to seamlessly transition between languages in member interactions.
- Excellent verbal and written communication skills in both English and French.
- Ability to adapt to the diverse needs and preferences of members.
- A goalorientated mindset to achieve and surpass sales targets.
Knowledge Skills & Abilities Required for Success:
- CustomerCentric: Passionate about providing a positive member experience.
- Critical Thinking/Think Creatively: Possess the ability to adapt to evolving situations and identify innovative solutions.
- Patience/Active Listening: Listens actively to understand our members and their concerns. Having the ability to explain solutions in a different way.
- Emotional Intelligence: Handles relationships with empathy and compassion.
- Emotional Resilience: Demonstrates selfawareness and the ability to adapt to stressful situations or challenging circumstances
Schedule:
During the first four weeks of training your schedule is Monday Friday between 11:00 a.m. EST 8:00 p.m. EST.
- The set schedule for this position is either:
- Thursday to Monday from 11:00 a.m. EST to 8:30 p.m. EST
- Friday to Tuesday from 11:00 a.m. EST to 8:30 p.m. EST
Compensation:
- The annual salary for this position is $80000 CAD on a fulltime schedule. Along with the base salary Trupanion employees may be eligible for monthly bonuses based on individual performance.
- We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
#LIREMOTE
Additional Information :
Benefits and Perks:
- Employerpaid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP pension etc.
- Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
- Five weeks paid sabbatical after five years of employment
- Employerpaid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open casual petfriendly and fun work environment
For more information about Trupanion visit
Learn more about how Trupanion has revolutionized our industry and the reimbursement model:
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
