Head of Payments Operations
Head of Payments Operations
Posted on :
10-01-2025
Employer Active
1 Vacancy
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Job Description
The Head of Payments Ops role is to lead the Payments team ensuring seamless efficient and secure transaction processing. This pivotal role involves overseeing endtoend payment operations driving process improvements and ensuring compliance with regulatory requirements.
Tasks
- Manage and lead a team of payment professionals providing guidance mentorship and support to achieve department objectives.
- Oversee payment processing activities including deposit and withdrawal processes fraud prevention and chargeback management.
- Act as a key decisionmaker in complex investigations mitigating potential business risks swiftly and effectively to protect customers.
- Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.
- Manage fraud prevention procedures and policies ensuring adherence to best practices and compliance with regulatory standards.
- Oversee the KYC process and optimise it to align with business needs.
- Collaborate with internal stakeholders including finance compliance and customer support to optimize payment processes and ensure compliance with regulatory requirements.
- Manage relationships with providers to address customerrelated issues;
- Work closely with the Payments Product Team to improve paymentrelated systems and processes to enhance efficiency and user experience;
- Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.
- Identify prioritize and report system errors and bugs to technical teams ensuring a seamless customer experience.
- Lead the fraud prevention strategy conducting regular reviews and audits to strengthen detection and reporting systems.
- Set and oversee department OKRs and KPIs to drive performance
- Prepare and present regular reports to senior management on payment performance KPIs and strategy.
- Support the development of operational documentation ensuring the entire team is aligned with updated fraud and compliance protocols.
- Monitor industry trends regulations and emerging technologies to identify opportunities and potential risks for the companys payment operations.
- Ensure teams are welltrained coached and efficient managing schedules and supporting employee issues to maintain high customer service standards.
Requirements
- Previous experience working within the iGaming industry is essential.
- Proven experience in managing payments processes fraud detection systems chargeback processes and risk mitigation strategies.
- Expertise in overseeing daytoday operations ensuring payment processes run efficiently and securely.
- Strong understanding of compliance KYC and fraud prevention requirements with a proactive approach to risk management.
- Ability to analyse operational metrics and performance reports to identify trends risks and areas for improvement.
- Experience managing teams across multiple countries within international organizations ensuring a unified and customercentric approach.
- A solid analytical skills and a good understanding of 3rd party Fraud Risk and Compliance systems
- Experience and deep understanding of PIQ.
Employment Type
Full Time
Key Skills
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