Field Service Representative - Job Site Foreman
Field Service Representative - Job Site Foreman
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Job Description
Position Summary
The Field Service Representative (FSR) also known as the Job Foreman is vital in delivering highquality service to our customers. This role ensures positive relationships with field superintendents and oversees the cabinetry work on assigned job sites. Key responsibilities include conducting field measurements performing quality inspections guiding installations and ensuring that each project is completed on time and to the satisfaction of our customers. The FSR collaborates closely with Customer Service Representatives (CSRs) Closure Coordinators Installers and Service Technicians to achieve outstanding service levels for our clients.
Primary Responsibilities
- Cultivate strong positive relationships with field superintendents.
- Conduct precise field measurements to confirm design feasibility notifying builders of any necessary adjustments.
- Review and verify service details provided by CSRs and Closure Coordinators for accuracy.
- Oversee all job aspects from initial order to final installation ensuring a smooth transition to home closure.
- Monitor installer and service technician performance reporting outcomes to the Installation Manager.
- Collaborate with CSRs and Closure Coordinators to meet 1 in 30 service metrics and avoid delays in homeowner walkthroughs or home closings.
- Partner with Account Managers and Designers to address recurring design issues.
- Strive for complete customer satisfaction in every interaction.
- Perform additional duties as required by the Manager.
Qualifications :
Required Knowledge Skills and Experience
- Expertise in cabinetry installation and understanding of new home construction and retail renovation processes.
- Proficiency in reading a tape measure and interpreting kitchen layouts and design details.
- Excellent communication skills to effectively interact with diverse trade professionals.
- Selfmotivated capable of working independently in a fastpaced environment with multiple priorities.
- Strong problemsolving skills with the ability to collect data analyze facts and draw logical conclusions.
- Proficiency in Microsoft Excel and Word.
- Willingness to spend approximately 80% of the day in the field within a construction setting.
- Calm demeanor under pressure and commitment to continuous improvement.
- Valid drivers license and access to a personal vehicle.
Education Requirements
- High School Diploma or equivalent required.
Additional Information :
For nearly 70 years MasterBrand has been shaping the places where people come together enriching lives and creating meaningful memories for our customers. That combined with our stylish products expansive dealer and retail network and dedicated associates has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools empowering the team and moving forward and is kept alive by our more than 14000 associates across 20 plus manufacturing facility and offices. Visit to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
