IT Service Delivery Technician IICA
IT Service Delivery Technician IICA
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-02-2025
Job Description
Job Description:
Job Title: IT Service Delivery Technician I
Job Location: Mississauga Ontario L5N 5V4
Job Duration: 6 Months (Contract to Hire)
Working Hours: Start Time: 8:00 AM 8 Hours Shift day (MonFri)
Job Summary:
- Location: Primary work location is in the office area of a warehouse building.
- Occasional travel between the home office in Mississauga and other offices in Guelph and Toronto may be required with more frequent visits to Guelph (approximately once a week or as needed).
- Travel Requirements: Must have reliable transportation. Travel expenses will be covered.
- Work Environment: Inoffice role with occasional need to enter the warehouse floor if equipment issues arise (standard PPE required including safety glasses and shoes).
- Work Arrangement: Fully onsite position
- Safety Sensitive Role 10 Panel Drug Test
- Conversion: This role is set to convert to a fulltime position.
Key Requirements:
- InOffice Presence: Must work from the office.
- Technical Skills: Experience with a ticketing system is required with a preference for ServiceNow
Top 3 Skills:
- Proficiency in Windows 11 and building Windows environments
- Strong knowledge of Active Directory
- Excellent customer service skills particularly in troubleshooting and identifying issues.
Role Overview:
- Provide secondlevel technical support for internal and remote users assisting with computer applications hardware and network systems.
- Tasks include deploying hardware/software troubleshooting responding to inquiries and collaborating with IT teams to resolve issues.
- The role focuses on inperson and remote relationshipbuilding and understanding site operations to improve IT service delivery.
Key Responsibilities:
- Help Desk Support: Monitor and respond to tickets ensuring timely response and resolution of incidents and requests.
- Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment: Set up and/or deploy devices like computers printers and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance: Ensure proper operation of all equipment (workstations phones printers etc.).
- User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting: Resolve basic hardware/software issues and troubleshoot identify and escalate complex problems.
- Performance Monitoring: Track device performance and report recurring issues.
- Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements upgrades reconfigurations and/or purchases.
- EndUser Assistance: Provide onsite and remote IT support for users and visiting employees/contractors within the assigned region.
- Security Support: Assist with basic security issues and ensure compliance.
- Knowledge Sharing: Share IT knowledge with the support team.
- Project Participation: Assist with system implementation and upgrades.
- Asset Management: Participate in network asset management.
- Team Support: Assist development teams during project lifecycles.
- Additional Duties: Complete other tasks as assigned.
Qualifications:
- At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows Microsoft 365 laptops printers and providing inperson support.
- Certifications: ITIL knowledge preferred. A Network Microsoft or similar certifications a plus.
- Technical Skills: Basic knowledge of systems like Windows 10/11 Microsoft 365 Cisco VoIP mobile devices and ServiceNow.
- Troubleshooting: Experience with hardware/software troubleshooting.
- Data Privacy: Knowledge of data privacy laws.
- Collaboration: Ability to work alone and with remote teams in a teamoriented and supported environment.
- Communication: Clear written and verbal communication.
- Planning & Prioritizing: Ability to manage tasks based on business impact.
- Plus if someone has manufacturing setting experience
Employment Type
Full Time
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