Senior Salesforce Business Systems Analyst

The Senior Salesforce Business Systems Analyst focus specializes in the evaluation of business problems and potential for automated solutions. Assists in identifying evaluating and specification development for systems and procedures that are cost effective and meet requirements. Executes unit integration and acceptance testing for systems that meet business needs.

Organizational Relationship: 
Reports to: Sr. Business Operations Manager

Responsibilities: 

• Accountable for the effective and efficient flow of business through the CX architecture and productivity metrics of processes and capabilities
• Align with Experience Designers and SMEs on implementation of endtoend integrated processes and standard work metrics
• Refine user stories to reflect detailed business requirements and develop mockups to validate needs
• Responsible for user story grooming and developing acceptance criteria
• Guide feature POD on definition of new development and successful hand off to AMS support POD for execution
• Conduct UAT for enhancements and clarify incidents as needed
• Lead discovery sessions to identify functional process improvement opportunities.
• Align with stakeholders on priority of enhancements and communicate estimated delivery.
• Collaborate with stakeholders on test scenario creation testing and change management.
• Document data flows and provide requirements to analytics team for reports and dashboards.
• Provide support to customers as issues arise. Conduct root cause analysis track resolution and communicate the solution.
• Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
• Document existing and new processes.
• Effectively manage prioritizing multiple projects to ensure timely delivery.
• Ensures technology design aligns with Cyber Security requirements.
• Conducts training and support on Salesforce functionality when required
• Partners with leadership to recommend solutions to business needs based upon ongoing research into new system features and functionality
• Partners with developers and stakeholders to ensure business requirements are fully implemented thorough testing is complete and system quality maintained
• Effectively manages projects including project timelines resource allocation communication risk identification and management and other issues
• Maintains functionality and enhancements for integrated systems
• Provide business and IT change management
• Produce high quality documentation
• Innovative; view challenges from multiple angles and bring new ideas into the organization; challenge status quo
• Works offhours on troubleshooting and system upgrades when required
• All other duties as assigned

Cultural Norms: 

• Ability to travel as business needs require. Estimated travel for this position will be up to 25%.
• Ability to work in Eastern Standard Time Zone (8am5pm) and support initiatives in offhours as needed to ensure timeline commitments are met
• Ability to work remote while enhancing relationships through team norms (IE: Video meetings)
• Champion Continuous Improvement (The Masterbrand Way)

Qualifications :

Characteristics & Attributes: 

• Passion for delivering effective solutions for high visibility business challenges
• Clear and balanced communication to diverse audiences; stakeholders customers developers and leaders
• Solid problemsolving skills; evidence based analysis and conclusions
• Positive attitude during rapid change or setbacks
• Team based professional engagement
• Ability to handle multiple projects/tasks in a fastpaced environment
• Ability to work with minimum supervision in carrying out job functions and meeting deadlines
• Effective written and interpersonal communication skills
• Attention to detail

Experience & Education:

• 4year degree in Business Computer Science or Information Systems
• 3 years minimum work experience in Salesforce
• Salesforce.com Admin Certifications preferred
• Successful customer outcomes in small and medium scale project management
• Experience with manufacturing and distribution companies preferred
• Coding experience desired but not required

Additional Information :

Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .

*Actual pay will vary based on qualifications and other factors