Builder Operations Generalist

The Generalist position plays a key role in servicing our customers.  The position is responsible for ensuring that all field tasks are scheduled and completed ontime to meet the needs of our customers maintaining warehouse inventory controls and ensuring Customer invoices are completed on time.

Reporting Structure

This position reports to the Operations Supervisor

Accountabilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely. 
• Dispatch FSRs Service Technicians and Installers daily ensuring field efficiency and confirming dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians. 
• Backup Customer Service as needed.
• Responsible for all invoicing. 
• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
• Update 3PL systems with schedule changes.  Send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules through verbal electronic or hard copy communications with the superintendent.  Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
• Other duties incidental or regular may be assigned at managements discretion.

Qualifications :

• Superior service attitude.
• Ability to nurture longterm relationships.
• Attention to details accuracy.
• Strong written and verbal communication skills.  Ability to communicate with all levels of skilled trades and customers.
• Selfmotivated and team oriented
• Ability to work in a fastpaced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Experience using computer programs including Excel and Microsoft Word
• Ability to define problems collect data establishes facts. and draw conclusions
• Ability to read analyze and interpret general business information documents and regulations in the English language.
• Computer literacy including experience using Microsoft Office software programs such as Microsoft Word and Excel.  Previous AS400 and Salesforce experience is preferred.
• Ability to handle stressful situations while remaining calm.

Education & Experience

• High School diploma/GED required; A.S. degree preferred.
• Experience using computer programs including Microsoft Excel and Word.

Additional Information :

Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .