Plumbing Showroom Sales Support

Salary Range $45000 $75000

As a Showroom Sales Support representative you will provide sales support to the Showroom Consultants as well as customers via telephone email and walkins to our Ensuite Showroom. You will be the backbone of the Showroom Team assisting with customer support product sourcing and managing the flow of orders. Support will also be provided to directly to customers and homeowners.

Additional duties will include:

• Support Showroom Consultants activities as part of the team
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Source products from vendors and other locations to meet project timelines and budgets
• Send and followup with request for quotes to vendors
• Answer telephone calls emails and in person questions from customers identify their needs
• Book consultations showroom consultations 
• Enter sales orders generated from Showroom customers via phone emails and texts
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Maintain product literature to ensure most current information is available to customers
• Research product for customers and provide recommendations
• Plan and coordinate customer events
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications :

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or luxury sales support; plumbing kitchen or bathroom showroom sales preferred
• Proficient in the use of Microsoft Office software to communicate via email analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers vendors and teammates
• Ability to identify customer needs provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fastpaced environment while handling multiple tasks
• Intermediate math skills
• Valid drivers licence with a clean drivers abstract

Preferred Skills:

• Previous experience with or knowledge of products sold in the Ensuite Showroom
• Knowledge of kitchen and bath design trends
• Possess excellent project management skills
• Time management and organizational skills
• Flexibility and Adaptability
   

Additional Information :

EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

Remote Work :

No

Employment Type :

Fulltime