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You will be updated with latest job alerts via email23 months contract with a Local Authority
Job Summary:
The Service Support Officer is responsible for providing effective and efficient administrative support across the division providing advice and system support across the children s services department. Their main responsibility is to provide reception desk services ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.
The Service Support Officer must have the ability to deal with children young people and families who are facing difficulties and can sometimes present challenging behaviour in a sensitive and professional manner adhering to health and safety and strict confidentiality procedures.
They will undertake a variety of administrative activities to ensure that service targets are met and continuous improvement is achieved enabling frontline staff to concentrate on delivering the core business function.
Key Duties/Accountabilities
Carry out administrative functions (as determined by the nature of the service) taking into account Departmental policies and procedures and requirements of Government Departments.
Maintain an uptodate knowledge of the legal framework including Government guidelines and statistical returns within which the service operates
Provide information and guidance on processes and procedures to Social Work Practitioners and Managers
Update complex information systems ensuring that individual records are up to date with information required for statutory returns and local datasets ensuring the data is up to date accurate and reliable.
To undertake the collation preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
Scanning and uploading of documents to the information system ensuring accuracy and appropriate disposal of paper documents.
Essential Experience Required:
Must have IT skills to be able to use childrens recording online system MS Teams MS package.
Knowledge and skills for dealing with health and safety matters Fire officer knowledge and confident with Evacuation process First Aid knowledge desired.
Essential Qualification Required:
General education qualification is essential.
Additional information to note:
Working hours: 36 hours a week.
Receptionist required. "ONSITE" Monday to Friday Full time only
The role closes soon please apply ASAP.
Full Time