Stakeholder Manager

Roles and responsibilities

• Manages and oversees the implementation and delivery of a range of stakeholder management services to support commissions and provides line management leadership and guidance for others within the assigned hub as required.
• Accountable for supporting specialist functions within the stakeholder management service on assigned commissions.
• Designs effective implementation of stakeholder management frameworks on assigned commissions.
• Manages and directs clients, consultants, contractors and project team on assigned commissions on all relevant stakeholder management Service matters.
• Partners with clients to manage and meet expectations and build strong professional relationships.
• Provides comprehensive advice to the project team in the administration of relevant stakeholder and communications standards, process and tools, including managing risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
• Facilitates and supports periodic reporting and structured governance and performance meetings.
• Accountable and responsible for developing functional management strategies, plans, processes and tools and tracking progress against KPIs.
• Works with the stakeholder and communications service director and/or project manager to recognise actions, recognise opportunities and mitigate risks and issues.
• Ensures all activities/operations are carried out in line with Mace control centre, client requirements and prevailing regulation, policy and legislation.
• Provides line management to more junior resources and other project staff as required.
• Utilises expertise to mentor and assist the personal and career development of junior staff team members.
• Leads the integration of the function with all relevant disciplines.
• Supports the hub stakeholder and communications and project controls director with resourcing and recruitment for the assigned commission.
• Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
  

You’ll Need To Have

• Relevant degree qualification.
• Excellent communications skills.
• A hunger for learning and ambition to grow.
• Professional membership i.e., APM, PMP, CIOB or working towards demonstrable professional or personal development.
• Good understanding of construction projects, dependencies and interfaces within the project lifecycle.
• Proven experience (or equivalent) supporting the delivery of a stakeholder and communications services within the construction sector and/or management consultancy.
• Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

Desired candidate profile

• Stakeholder Engagement: Expertise in identifying, prioritizing, and managing relationships with key stakeholders, ensuring their needs and expectations are met in line with business goals.
• Relationship Building: Proven ability to build and maintain strong, long-term relationships with internal and external stakeholders, including clients, partners, suppliers, government bodies, and community leaders.
• Strategic Communication: Exceptional verbal and written communication skills, capable of tailoring messages to different audiences, ensuring clarity and alignment with organizational objectives.
• Negotiation Skills: Strong negotiation abilities to resolve conflicts, align expectations, and influence key stakeholders to achieve mutually beneficial outcomes.
• Conflict Resolution: Ability to navigate complex stakeholder conflicts, proposing solutions that satisfy the needs of multiple parties and minimize risk to the organization.
• Project Management: Expertise in managing projects or initiatives that require collaboration and alignment between various stakeholders.
• Business Acumen: Strong understanding of business operations, industry trends, and how stakeholder engagement fits into the broader organizational strategy.
• Crisis Management: Skilled at handling stakeholder concerns and issues during times of crisis or organizational change, ensuring a strategic and calm response.
• Governance and Compliance: Understanding of governance frameworks, ensuring that stakeholder engagement and management practices comply with organizational policies and legal regulations.
• Data-Driven Decision Making: Ability to use data and analytics to assess stakeholder sentiment, measure engagement success, and adjust strategies accordingly.
• Cultural Sensitivity: Awareness and respect for diverse stakeholder groups, ensuring inclusive and culturally sensitive communication and engagement strategies.