Customer Service Associate Portuguese
Customer Service Associate Portuguese
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Job Description
Customer Service Associate will be responsible for offering service to our clients ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.
Responsible for ensure an appropiate ticket input and analytics previous to transfer to operation teams. Maintain continuos communication and support with operation teams to avoid delays and waranty quality in answers.
Responsible for ensure an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication.
Propose process automation or improves using tools like Power BI / R/ Python/ Excel Macros and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances
Play a coaching role with junior associates helping the manager to coordinate tasks and spread knowledge in a colaborative atmosphere.
Qualifications :
Bachelors or technical Degree with preference to Business Administration/ Analyst Mathematics Statistics Economics; or Bachelor Engineers
24 years of experience in related areas
Analytical skills and aptitude for data and operational processes
Excellent organization skills meeting deadlines and followups.
Project management aptitude (critical path task sequencing problem solving etc.)
Skew towards accuracy proactivity and attention to details
Portuguese language proficiency writing and verbal
English language proficiency is a plus: writing and verbal (Intermediate)
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
