Consumer Customer Support Associate
Consumer Customer Support Associate
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Job Description
Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isnt your normal call center we do things differently and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise!
- Provide worldclass customer support via email and phone channels for Portuguese and English speaking customers all over the world
- Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact
- Be creative friendly and solutionoriented with customers and colleagues
- Understand the need to meet expectations rise above them and go that extra mile for customers
Qualifications :
- You have strong verbal & written English skills and fluent Portuguese language skills youll be supporting Portuguese and English speaking customers but the working language at Wise is English
- Youre flexible. Youre willing to work 61 (six days of working and 1 day of rest) with 6 hours of work per day up to 36 hours per week (shifts vary between 9am8pm). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time
- Youre organized. Youre methodical in your approach with a solutionoriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
- Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fastpaced everchanging environment is where you thrive
- Youre an exceptional communicator. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will
- Youre openminded. Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team
- Youre a teamplayer. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you
- Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!
Additional Information :
- Please apply by submitting your resume and cover letter in English. Applications in Portuguese will not be considered.
- This is a hybrid position located in Sao Paulo and not fully remote. You must be able to commute to the office or open to relocation
- You must already be legally authorized to work in So Paulo Brazil
- Expected start date is February 11 2025
- Click here to see the benefits we offer!
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For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
