Customer Success Administrator - CS Pleno
Customer Success Administrator - CS Pleno
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Job Description
Do you want to work for one of the worlds most innovative companies dedicated to driving digital transformation across the globe Are you looking to develop your skill set with potential for career growth We are looking for a Full Customer Success Analyst to propose solutions gather feedback and analyze customer satisfaction metrics. If you think you have what it takes to help us in our journey hit the apply button below!
- Keeping portfolio clients engaged supporting and leading efforts with the client and internal teams
- Responsible for accompanying our clients on a successful journey
- Performing upsells and crosssells
- Presenting products and internal solutions to clients
- Working consultatively and analytically with clients
- Transitioning the journey from contracting to onboarding and use ensuring that the client achieves the strategic business indicators
- Meeting guiding and directing the needs expressed by both the client and the internal team
- Building a close and constantly updated communication strategy with the client.
- Drawing up the success plan with the client identifying the success indicators and main objectives and establishing the routines for reviewing and monitoring the plan.
- Understand support and propose solutions gather feedback and analyze customer satisfaction metrics;
- Scheduling meetings and visits with clients with a focus on improving relationships and getting to know their pains and needs.
- Follow up on projects and the teams interactions with its clients seeking to ensure smooth progress and execution.
- Updating internal control systems
Qualifications :
- 2 years working with B2B clients
- Experience in reviewing contracts negotiating preparing proposals and closing the loop on initiatives and programs
- Advanced Spanish or English is a plus as is familiarity with CRM Salesforce.
- We expect skills such as good written and verbal communication as well as skills in dealing with conflicts and problems and also skills in negotiating contract expansion.
Additional Information :
What Youll Get:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a missiondriven company that is transforming the industry by changing the way customers use API creation within businesscritical processes
- Career development and mentorship
- A flexible remotefriendly company with personality and heart
Please be advised that Jitterbit does not:
- Conduct interviews through unsecure messaging platforms.
- Request sensitive personal information such as social security numbers or bank details during initial contact.
- Require payment or fees from applicants at any stage of the hiring process.
- Offer unrealistic salaries or benefits packages.
#LIAS1
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
