Desktop Support Brazil
Desktop Support Brazil
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
The Desktop Support Technician L2 will provide technical support for hardware software and IT infrastructure ensuring seamless operations for our clients. You ll troubleshoot advanced issues collaborate with teams globally and help implement IT solutions for efficiency and performance.
Key Responsibilities:
- Provide L2level support for desktop laptop and peripheral hardware.
- Troubleshoot and resolve advanced Windows OS issues including updates performance optimization and registry fixes.
- Install configure and maintain Microsoft Office 365 applications.
- Resolve complex issues related to Active Directory including account management group policies and domain connections.
- Support and configure mobile devices via MDM solutions (e.g. Intune AirWatch).
- Diagnose and resolve network issues including LAN/WAN TCP/IP and DNS/DHCP problems.
- Assist with VPN connectivity issues and security updates.
- Deploy and manage endpoint protection tools like McAfee or Symantec.
- Provide remote support using tools like TeamViewer RDP or Citrix.
- Maintain hardware inventory and coordinate with vendors for hardware repairs.
- Collaborate with L3 teams and escalate issues as needed.
- Create and maintain technical documentation and user guides.
Requirements
Technical Requirements:
- Proficiency in Windows 10/11 and macOS troubleshooting.
- Handson experience with enterpriselevel Active Directory administration.
- Knowledge of ITIL processes and ticketing systems (e.g. ServiceNow JIRA).
- Strong understanding of networking fundamentals including VLANs and firewalls.
- Experience with software deployment tools such as SCCM or Intune.
- Familiarity with virtualization platforms like VMware or HyperV.
- Excellent problemsolving and analytical skills.
- Ability to work under pressure and prioritize tasks effectively.
Qualifications:
- Bachelor s degree in IT/Computer Science or equivalent work experience.
- 3 years of experience in desktop support or a similar role.
- Relevant certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or ITIL Foundation are a plus.
Benefits
Why Join Excis
- Be part of a growing global team that values innovation and collaboration.
- Work with cuttingedge technologies and projects.
- Competitive salary and benefits including training and certification opportunities.
- Career growth paths in IT support network engineering and beyond.
We re excited to meet skilled and passionate individuals ready to contribute to our mission of delivering IT excellence. If you re ready to take your career to the next level apply today and join the Excis family!
Windows 10/11 and macOS, hardware support, Microsoft Office Suite, Intune, networking.
Education
Information Technology, Computer Science, Electrical Engineering, or a related field would be advantageous. CompTIA A+, Microsoft Certified, Desktop Administrator Associate.
Employment Type
Full Time
Key Skills
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