Operations Associate fhx
Operations Associate fhx
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Job Description
Since its creation in 2016 Otoqi has grown to become a recognized leader in the automotive logistics sector in France. Our strength lies in combining technology and operational efficiency.
With 1500 partner drivers we transport more than 500000 vehicles across Europe each year all delivered in under 48 hours. Our platform helps automotive dealers and rental companies overcome their daily logistical challenges.
In 2023 we successfully completed over 500000 missions while continuing to innovate to offer ever more reliable and faster services.
Following a 10M fundraising round in 2024 and a 6M Series A in 2021 we are now present in France Italy and Germany with plans to expand into other countries in the coming years.
To support our growth and accompany this new phase of development we are looking for a Operations Associate.
Job Description
The Operations Specialist plays a key role within Otoqis Operations team tasked with ensuring the quality of services provided to clients while supporting the Head of Operations in the daily management of operations. The position holder is responsible for ensuring that operational processes are robust and compliant minimizing financial and compliance risks through an internal control system.
- Implementing quality assurance: Apply group quality policies conduct audits and ensure process compliance.
- Realtime operations monitoring: Track ongoing services to ensure missions are running smoothly taking corrective actions in real time if needed.
- Continuous improvement: Regularly review operational processes to identify weaknesses and implement improvement actions particularly from compliance and financial performance perspectives.
- KPI tracking: Collect analyze and report key performance indicators to monitor service quality and operational efficiency.
- Deputy to the Country Ops Lead: Take on a leadership and decisionmaking role as the secondincommand to the Head of Operations.
Expected Results:
- Enhance client satisfaction by delivering highquality services.
- Oversee and improve internal processes to minimize delays errors and incidents.
- Collaborate with internal teams and external clients to ensure optimal service delivery.
- Monitor operating costs gross margin deferred or delayed missions and quality incidents.
- Use tools like Metabase and Zendesk to track and analyze performance.
Required Experience
- Prior experience in logistics or operations.
- Strong technical skills with versatility and responsiveness capable of working effectively under pressure with perfect fluency in written and spoken German.
- Excellent organizational skills a solutionoriented mindset and the ability to adapt quickly to challenges.
- Knowledge of Zendesk would be considered a plus for managing our customer relationship tools effectively.
The Experience We Offer
Innovation: Contribute to revolutionizing the automotive logistics sector by providing innovative solutions to vehicle transportation challenges.
Career Growth: Otoqi values initiative and autonomy offering an environment conducive to personal and professional development.
International Presence: Join a company operating in France Italy and Germany with plans for international expansion.
Flexible Work Policy: Remote work options are available to support worklife balance.
Comprehensive Onboarding: A thorough integration program to guide you from your first day at Otoqi.
Team Spirit: Participate in regular company events to foster team collaboration and camaraderie.
Recruitment Process
- A phone interview with Pia Talent Acquisition (30 min).
- An interview with Nikolaos Head of Operations via video call or onsite
- An interview with James General Manager (1h) via video call or onsite.
Employment Type
Full Time
