Front Office Ambassador
Front Office Ambassador
Posted on :
04-12-2024
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
Lobby Ambassador
- Send prearrival emails and questionnaires to gather more information from guests
- Recognize all guests and build rapport in order to develop personal guest contact obtain preferences and proactively anticipate guest needs.
- As needed manage guests schedules to anticipate potential needs.
- Maintain a high level of privacy and confidentiality on behalf of guests when possible.
- Address guests service needs in a professional positive and timely manner consistent with company policy.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible
- Engage guests in conversation regarding their stay property services and area attractions/offerings
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities including assisting visually hearing or physicallyimpaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access within the mansion)
- Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
Other Responsibilities
- Be fully conversant with all departmental Fire Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health Safety and Environment policies maintain procedures to minimize our impact on the environment and prevent pollution.
Qualifications :
Qualifications
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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