Customer Support Specialist Bilingual Canadian-French and English
Customer Support Specialist Bilingual Canadian-French and English
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Job Description
PLEASE APPLY HERE DIRECTLY:
https://marginedge.freshteam.c...
Were seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with great communication skills firsthand knowledge of the restaurant industry and a solid understanding of complex pointofsale systems. Additionally the ideal candidate is detailoriented adaptably problemsolves multitasks efficiently enjoys client interaction and is genuinely eager to learn. We will be expanding into Quebec in late 2022 and are looking for someone to work with customers via email phone and Zoom in CanadianFrench. This role will serve customers in the US and Canada so you will be working in both English and French on a daily basis.
Location: Montreal Quebec This will be a contract position with the opportunity for a fulltime role.
Although this is a remote job we would like the candidate to live in or near Montreal.
MarginEdge: A workplace with purpose.
As a team built by former (and current!) restaurant operators our mission is to bring operators the same energy attention to detail and passion that they bring to their guests. Our culture is deeply rooted in service partially because thats where so many of our team come from (including everyone on our Business Development team) but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate while empowering them with realtime data. We are venturebacked serve more than 3000 restaurants and boast a 90 % client retention rate even after COVID.
How youll add value to MarginEdge:
- Provide excellent phone and email support including with our Frenchspeaking Canadian clients
- Troubleshoot client issues and help restaurants solve problems
- Customer followup with status updates regarding their questions or requests
- Develop a strong understanding of our software platform and customer tools
- Effectively communicate and work collaboratively with other Englishspeaking teams inside the company
- Localize help materials for our Frenchspeaking Canadian clients
Training: Training will consist of remote Zoom/Google Meets on a daily basis for the first 60 days. In the first 60 days we would require travel to our corporate office outside of Washington DC. After the first 60 days possible quarterly visits to the corporate office.
To be successful in this role youve got:
- Fluent/Bilingual: French (Canadian) and English (This is a must)
- Experience in the hospitality industry in a Manager General Manager or Admin/Bookkeeper role
- Passionate about customer service
- Excellent computer skills including some familiarity with Excel and Word proficient typing skills
- Strong attention to detail very organized
- Explores new products and technologies
- Professional verbal and written communication skills
- Enjoys problemsolving and finding innovative and creative solutions to challenges.
- Able to juggle multiple tasks at once.
- Comfortable in a fastmoving environment where change is the norm potentially including your role changing and growing as the company does
Whats it like to work for MarginEdge
Imagine the fun of a great restaurant surrounded by a team of people (including some that you help to manage!) who care about hospitality care about quality and care about each other then subtract the long nights weekends drunk customers at the bar...et voila MarginEdge!
We work hard we work fast and we fuel our work with a commitment of transparency from leadership straight talk and trust between teams. We believe that the best people do their best work when they feel empowered so whether you are remote or in our office (likely eating a catered lunch from our clients) you get to work with your manager to call your shot on what works best for you.
And surprisingly exactly no one we are obsessed with restaurants so most water cooler talk (virtual or IRL) will probably be about the pasta at our new clients spot in the city or the burger we just cant get off our minds from lunch last week. In addition to being so dynamic we stay grounded in embracing a flat organization with robust opportunities to engage with CSuite members about any topic you have in mind.
Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran marital disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a bestinclass workplace for all.
Employment Type
Full Time
