Guest Experience Manager
Guest Experience Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Create exceptional Guest Experiences right across the Hotel
- Proactively & reactively respond to inhouse guest priorities or requests helping the Assistant Managers with escalated complaints
- Be actively involved with the results of the Trust You comments LQA feedback and Loyalty Feedback & action planning
- Act as an Accor ambassador aiming to enhance the companys image and market reputation internally and externally
- Undertake root cause analysis to implement procedures to eliminate causes of complaints from CEO Feedback online (Trip Advisor Facebook Booking.com etc.) and VOG feedback and create action plans for improvement
Qualifications :
- Possess a strong background in Front Office procedures and Opera PMS
- Experience supervising training and motivating team members
- Solid Hospitality knowledge including Front Office and Food & Beverage
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Demonstrated ability to coach mentor develop and inspire teams
- Good interpersonal skills with ability to communicate with all levels of team members
- Willingness to work flexible hours including mornings nights weekends and holidays periods
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
