DEA - Core - Advanced Data Engineering - BI Analyst
DEA - Core - Advanced Data Engineering - BI Analyst
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Job Description
Communication Skills:
1.Exceptional communication skills including:
i.Rapport building and use of Customercentric language.
ii.Active listening skills empathy conflict management and time management techniques.
iii.Questioning techniques to drive understanding and clarification of Customers needs.
2.Excellent business English comprehension and communication skills written & spoken to handle multichannel engagement (Chat email phone CRM).
Transactional Skills:
1.Ability to work independently on Customer transactions end to end by leveraging multiple tools Knowledge Management and selfhelp tools.
2.Enforcing business rules as specifically set forth in the Cisco CLO Knowledge Management System and offering alternative solutions where appropriate.
ProblemSolving and Adaptability:
1.Quick learner with strong problemsolving critical thinking and analysis skills.
2.Flexibility and adaptability to adjust as the business evolves.
3.Detailoriented with the ability to process complex transactions.
Motivation and Leadership:
1.Selfmotivated and driven to succeed with natural curiosity initiative and tenacity.
2.Ability to juggle multiple tasks while maintaining composure.
Technical Skills:
1.Computer literacy including experience with case management systems email chat and Windowsbased applications including MS Excel skills such as Vlookup Pivot tables and formulas as required for the position.
2.Ability to effectively navigate multiple systems at once to accomplish a task.
Remote Work :
No
Employment Type
Full Time
