Help Desk Analyst
Help Desk Analyst
Posted on :
13-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Help Desk Analyst (Hybrid)
Location: Trenton NJ
Duration: 6 Months
Pay: $20/hr on 1099
Note: 35 hour work week
Job Description:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fastpaced iterative deadlinedriven environment and have the ability to organize prioritize and meet established deadlines. The analyst will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fastpaced iterative deadlinedriven environment and have the ability to organize prioritize and meet established deadlines. The analyst will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the daytoday operating environment available tools and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide followup status to endusers in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Data entry
Required
3
Years
Experience using email (Outlook)
Required
2
Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
2
Years
Experience with MS Excel
Highly desired
1
Years
Experience with MS Word
Highly desired
1
Years
Experience with MS Visio
Highly desired
1
Years
Recruiter Details:
Recruiter Name: Sravani at gsksolutions dot com
Contact Number: Two eight oneSeven six nineOne two six four
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
