Deskside Analyst
Deskside Analyst
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Job Description
Job Title: Deskside Analyst
Job Type: Contract; FullTime
Location: Ottawa Ontario (Onsite)
About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing insurance software learning programs and other business services to producers agribusiness owners and agrifood entrepreneurs across the country.
Responsibilities:
This role will be structured after our "Hub and Spoke" model where they will primarily be based onsite but they will also support nearby the clients office (Kanata office) (which means some travel will be required).
Looking for strong experience with hardware and desktop software applications with the following key responsibilities.
Resource must have own mode of transportation to travel
Experience providing desktop hardware and software support to users
Experience administrating/supporting computer enduser devices in a large complex environment supporting device hardware (e.g. PCs and Macs mobile devices and peripherals) operating systems device imaging application installation deployment and security tools.
Experience troubleshooting and managing file and print services
The ability to communicate effectively and professionally including producing written technical material that is concise grammatically correct and structured to communicate the intended message with high efficacy.
Strong verbal and written skills in English and French are required.
Requirements:
Required Experience
Must be fluent in both French and English with strong written skills.
12 years of previous Deskside support experience.
Required Skills:
Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
CompTIA A or equivalent experience
Good communication time management and mathematical skills
Dependable and reliable
Attention to detail and documentation you take pride in your work Basic knowledge of desktops laptops printers tablets mobile phones and computer related peripherals.
Clean criminal record and driving abstract
Nice to Have:
Meeting Room support experience would be an asset.
Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.
Specific Project Requirements: Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Demonstrated experience in SQL programming is required. Demonstrated experience in ETL is required. Strong knowledge and demonstrated experience in current and future state data mapping. Carry out data validation and identify and resolve discrepancies (format, content, values). Work with business team members on troubleshooting Top Skills Required: Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Well-rounded experience in the whole data lifecycle management and hands-on experience in the following data management domains: dimensional and relational data modeling, data quality, SQL programming (minimum 5 years), ETL development, metadata management and master data management, and business intelligence. Experience with reverse engineering the source to target mapping to gain data insights Experience refactoring existing SQL code to new/alternate data sources. Other Skills Required: Experience with Azure Data Platform technologies or other public cloud offerings Programming experience: SQL Experience with Databricks Excellent verbal and written communication, critical thinking, time management, priority planning and interpersonal skills. Ability to understand and interpret requirements and design documents Ability to write and maintain documentation Demonstrated experience working with key business stakeholders in areas of Finance, Risk Management and Insurance Assets: Experience working in an Agile environment/team Bilingualism in both official languages (English and French) Greater than 5 years of SQL development and refactoring existing SQL
Employment Type
Full Time
