Epic Technical Analyst

Union: NonUnion
Site: Princess Margaret Cancer Centre
Department: UHN Digital 
Reports to: Epic Release & Security Manager
Work Model: Hybrid
Grade: H0:06
Hours: 37.5 per week
Salary: $71955 to $89954 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent FullTime 
Closing Date: January 25 2025

Position Summary

The Epic Technical Analyst reporting to the Epic Release and Security Manager will support the change control processes and coordinate key environment activities including updates upgrades and build migration. This role will coordinate testing activities to migrate application build between environments in order to ensure integrated tests are successfully performed and communicate testing progress to project managers and leadership team.

The Epic Technical Analyst will also provide day to day support of users & security activities including enduser account provisioning in Epic attending to complex and/or escalated issues that arise and lead special projects as required.

Duties

• Direct and manage application and integrated testing efforts to successfully test changes to the live system
• Secure facilities and equipment for testing
• Communicate testing progress and environment readiness
• Select modify and create testing/tracking tools
• Support and coordinate the change control process upgrade planning maintenance window planning and golive planning committees
• Coordinate the Epic upgrades or special updates with application education clinical informatics and technical teams
• Provide day to day support of users and provider accounts in Epic
• Maintain expert knowledge in the Epic user provisioning process
• Document system problems and resolutions for future references
• Provide oncall support for 24/7 coverage on a rotational basis
• Perform cross functional duties as assigned or requested
• Lead special projects as required

Qualifications :

• Successful completion of a University Degree in a Computer Science
• Minimum 35 years experience in application testing
• Strong project management skills to coordinate activities in a large acute care and academic hospital
• Excellent interpersonal and negotiations skills including outstanding written and verbal communications skills
• Excellent in MS products (Word Excel)
• Able to work with multidisciplinary teams in a positive and productive manner
• Selfmotivated and able to work independently with minimal supervision
• Excellent customer relations and support service skills a must
• Excellent problem recognition and problem solving abilities along with Incident and Problem management skills
• Excellent analytical interpersonal prioritization and organization skills
• The ability and willingness to learn new software and systems
• The ability to seek logically examine and interpret information from different sources to determine a problems cause and developing a course of action to resolve the problem and to prevent its recurrence
• The ability to persevere in difficult situations overcome obstacles and reach high levels of performance when faced with stressful work situations and time pressures
• Complete Epic Data Courier Administration Epic Security and Provider Administration certifications within 3 months of start date (approval is conditional upon successful completion of these certifications.)
• Certifications ITIL and / or PMP preferred

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Fulltime