Business Analyst ITSM 8415-0914
Business Analyst ITSM 8415-0914
Posted on :
07-01-2025
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Job Description
HM Note: This hybrid contract role is in office at the managers discretion in Toronto or North Bay client offices. Candidates resume must include first and last name.
Description:
Develop/Update Branch ITSM Process Guides in accordance with the OPS GO ITS Standards.
Collaborate with internal and external partners in the improvement/maintenance/development of processes and/or guides.
Contribute to day to day process steps as required.
Skills
Experience and Skill Set Requirements
Develop and lead crossprocess compliance and design coordination within the operations team and crossfunctionally throughout the organization. and nbsp;
Provide technical guidance to stakeholders to ensure that process standards are understood process procedures and policies are adhered to process activities are monitored and that best practice process activities are integrated accordingly. and nbsp;
Ensures documentation for I and amp;IT best process procedures and protocols are drafted ensuring their compatibility with the service management practices. and nbsp;
Provide advice and expertise to external vendors and senior management to contribute to IT strategies and projects.
Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
Provide expertise on all ITSM best practices and processes.
Design implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.
Support the testing team during system and UAT testing.
Participate in Knowledge transfer.
Knowledge of systems and data analysis design development configuration testing release and installation principles and tools for IT Service Management (ITSM). and nbsp;
Knowledge of technology management network infrastructure and emerging technologies in areas such as telecommunications. and nbsp;
Planning prioritizing and coordination skills to plan and direct activities. and nbsp;
Business Analysis Skills: 40 points
Knowledge of systems analysis design development configuration testing release and installation principles and practices methods techniques and tools for ITSM.
Experience in identifying process improvements and providing solutions for gaps.
Communication Skills: 20 points
Excellent oral and written communications to manage stakeholder relations provide written/verbal instructions.
Experience developing process documentation for a variety of audiences.
IT Service Management Skills: 35 points
Knowledge and experience with ITSM/ITIL principles protocols processes and standards IT Service Management (ITSM) including techniques trends and resources management in order to identify technical and human change management needs.
Experience in the development/execution of multiple ITSM processes.
Public Sector Experience: 5 points
5 Years of Experience.
Knowledge Transfer
Codes
Scripts
Project Manager / Team members.
1:1 meetings / team meetings / documentation on SharePoint site throughout the duration of the project life cycle etc.
Must haves:
- Experience working in service management for the Ontario Government / Federal Government / Broader Public Sector.
- Demonstrate strong ITSM knowledge and experience.
- Have experience developing processes and documentation.
- Have experience collaborating with internal and external stakeholders.
Employment Type
Full Time
Key Skills
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