Branch Manager-Retail Branch Banking
Branch Manager-Retail Branch Banking
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Job Description
Required Candidate profile
- Responsible for the administration and efficient daily operation of a full service branch office including lending product sales customer service and security and safety in accordance with the Banks objectives
- Enhance and contribute in the growth of the company through Business Development
- Provision of a superior level of customer relations and promotion of the sales and service culture through coaching guidance and staff motivation
- Achieve individual and branch sales goals through new business sales referrals and retention of account relationship
- Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability assets and fees) wise
- Weekly/monthly reviews for outbound and as well as for inbound sales
- Prepare and review monthly activity calendar of outbound activities for RMBSM/SOs on a weekly basis.
- Ensure proper onboarding of all new customers acquired
- Crosssell of products with new and as well as with existing customers
- Conduct daily morning huddles to discuss daily plan and agenda for employees
- Track inflow and outflow of reports (like account closures account opening Fixed Deposit renewals/closures etc.) and thus daily business generation
- Maintain customer relationship through sourcing and onboarding process
- Monitor DSR (Daily Sales report) on a regular basis
- Manage leads through CRM (software used for entering the generated leads)
- Segment the customer within the catchments of the branch to increase the JournalLedger base of the branch
- Capability building and manpower management
- Mentor/Guide new joinees as well as existing branch employees
- Brief employees on their role and expectations from them
- Provide timely feedback to employees on a regular basis (structured feedback)
- Conduct workshops and training programs for the employees
Deliverables:
Achieve incremental targets for CASA Fixed Deposits and loans and achieve fee in terms of Mutual Funds Gold etc.
Maintain a healthy asset and liability book i.e. Journal Ledger growth
Customer Service:
a) Manage key branch relationships
b) Ensure wait time within permissible limits as per segmental service approach
c) Achieve customer service index scores target
d) Ensuring no escalations at branch and complaint handling
Compliance and Risk Management :
a) Ensure operations risk control and process adherence at branches
b) Ensure RBI audits inspections
c) Maintain branch audit scores
Branch Profitability:
a) Ensure Growth in NII (Net Interest Income) for branch
b) Increase fee income
c) Ensure OPEX optimization (to reduce operational cost)
d) Manage cost of cash holding at branch
Brand Administration:
a) Adhere to standardized branch guidelines
b) Upkeep and maintain the branch (spic and span adherence to FIVE S norms)
c) Ensure availability of necessary infrastructure in branch
Skills and Competencies:
- Analytical Skills
- Good Communication Skills
- Knowledge and understanding of banking products and services
- Strong network within and outside the branch
- CurrentAccount Knowledge
- Team handling skills
Employment Type
Full Time
