Front Office Team Leader
Front Office Team Leader
Posted on :
03-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
What will you do
As our next Front Office Team Leader you will:
- Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty.
- Takes into account and anticipates guests needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
- Conveys the hotel image
- Assist in growing ALL program membership
- Ensures that information is passed on to other departments as necessary (floor staff technical team etc) and to the other members of the department
- Keeps track of the standard of services delivered based on guest comments and quality audits
- Other duties assigned by management
Who are we looking for
If the above seems like a good challenge to you or the next step in your career; here is then what you should bring with you:
- A solid background in customer service is essential a previous experience in hotels is always welcomed!
- Proven leadership skills and experience
- A creative cando attitude with the ability to think outside of the box.
- A bubbly and sociable personality
- Right to work in the UK
Additional Information :
What will you get
Having great people involves great rewards! As an employee of Accor you will be part of a world leading hospitality brand offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
