Sr Business Analyst with ServiceNow experience
Sr Business Analyst with ServiceNow experience
Posted on :
03-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-01-2025
Job Description
Job Title: Sr. Business Analyst with ServiceNow experience (Hybrid)
Location: Trenton NJ
Duration: 12 Months
Interview Type: Phone & In Person
Locals Only
Note: Position is hybrid requiring onsite work 23 days per week
Pay Rate: $75/hr on C2C / 1099 all inclusive (OR) $70/hr on W2
Job Description:
Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paperbased workflows that can be streamlined and automated in the Service NOW system.
Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paperbased workflows that can be streamlined and automated in the Service NOW system. The resource will also be responsible for identifying reports SLAs and KPIs.
Position is hybrid requiring onsite work 23 days per week. The agency can be flexible with onsite work down the line.
There is a strong likelihood of an extension.
Excellent effective communication skills including listening written and verbal are required.
Background: Currently the NJDOL is using BMC Foot Prints for Help Desk and service request tickets but needs to expand the tools use to automate many existing workflows. Most workflows are paperbased and those that are not are managed via email.
Need: The resource is required to:
- Meet with various parties involved in each process to document current activities.
- Assess and determine if these activities can be streamlined.
- Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports SLAs and KPIs to measure performance and timeliness.
- Possess an understanding of available business rules triggers criteria and actions to construct these workflows automation effectively.
- Knowledge and Years of Experience
- ITIL/Service Management 2 years
- ServiceNOW FootPrints or other ITSM tools experience 2 years
- Knowledge of the available types of rules and the triggers criteria and actions that are used to construct automation of the standard repetitive actions that occur in a business environment 2 years
REQUIRED SKILLS and Years of Experience
- Overall technical business analyst experience 7 years
- Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
- Experience in automating workflows in a Service Management application 2 years
- Strong technical problemsolving skills experience 2 years
- Experience communicating complex concepts to technical and nontechnical stakeholders 2 years
DESIRED SKILLS
- Knowledge of Service NOW to automate workflow management 1 year
- Process improvement experience 1 year
- Ability to identify valueadded steps and eliminate nonvalueadded steps in workflows 1 year
- Experience identifying and establishing KPIs and reports 1 year
EDUCATION Bachelors Degree or equivalent certification
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Overall technical business analyst experience
Required
7
Years
Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools)
Required
2
Years
Experience in automating workflows in a Service Management application
Required
2
Years
Strong technical problemsolving skills experience
Required
2
Years
Experience communicating complex concepts to technical and nontechnical stakeholders
Required
2
Years
ITIL/Service Management
Desired
2
Years
Knowledge of ServiceNOW to automate workflow management
Desired
1
Years
Process improvement experience
Desired
1
Years
Ability to identify valueadded steps and eliminate nonvalueadded steps in workflows
Desired
1
Years
Experience identifying and establishing KPIs and reports
Desired
1
Years
Bachelors Degree
Required
0
Recruiter Details:
Recruiter Name: Ananya at gsksolutions dot com
Contact Number: Eight three twoNine nine zeroTwo four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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